Effective Date: 27 January 2024

Introduction

JAE Modern Health Services is Ghana’s leading Population Health Management provider, delivering next-generation healthcare and home care services through voice calls, live chat, mobile applications, USSD, on-site visits, and physical clinics.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and medical information when you use our services.

Information We Collect

We may collect personal information including but not limited to:

• Full name
• Email address
• Phone number
• Login credentials
• Device and usage information

Medical and Health Information We Collect

As a licensed medical and healthcare provider, we may collect sensitive medical and health data strictly for healthcare delivery and operational purposes.

• Patient demographic information
• Medical history and clinical notes
• Diagnosis, treatment plans, and prescriptions
• Laboratory and diagnostic results
• Vital signs and clinical observations
• Appointment and visit records
• Insurance and billing information
• Emergency contact details
• USSD, mobile app, website, and call interaction records

All medical data is treated as strictly confidential and accessed only by authorized healthcare professionals and staff.

Legal Basis for Processing Data

We process personal and medical data based on:

• Your explicit consent
• The provision of medical and healthcare services
• Compliance with legal and regulatory obligations
• Public health and safety requirements

Log Data

When you use our services, we may collect log data such as IP address, device information, operating system, access time and date, and system activity for security, diagnostics, and analytics.

Cookies

Cookies are small files stored on your device. While our platforms do not explicitly use cookies, third-party tools integrated into our systems may do so to improve service quality. You may accept or refuse cookies via your browser settings.

Third-Party Service Providers

We may engage trusted third-party service providers to support our operations.

• Service facilitation and hosting
• Analytics and system performance monitoring
• Communication and customer support services

These providers are bound by confidentiality obligations and are not permitted to use your data for any purpose outside their contractual duties.

• YouTube
• Google Analytics
• Twitter
• Instagram
• Facebook

Data Protection & Regulatory Compliance

JAE Modern Health Services complies fully with the Ghana Data Protection Act, 2012 (Act 843), and adheres to accepted healthcare data protection standards.

• Lawful, fair, and transparent data processing
• Purpose limitation and data minimization
• Accuracy and confidentiality of medical records
• Secure storage and controlled access
• Retention in accordance with legal requirements

Data Security Measures

• Role-based access control
• Encrypted data transmission
• Secure servers and backups
• Audit logs and access monitoring
• Staff confidentiality agreements

Your Rights as a Patient and Data Subject

Under the Ghana Data Protection Act, you have the right to:

• Access your personal and medical records
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request restriction or deletion (subject to medical and legal obligations)
• Be informed about how your data is used

Children’s Privacy

JAE Modern Health Services provides medical and healthcare services to children and minors where such services are medically necessary.

In the course of providing healthcare services to children under the age of 18, we may collect and process personal and medical information including but not limited to identification details, medical history, diagnoses, treatment records, and emergency contact information.

All data relating to children is collected and processed strictly:

• For legitimate medical and healthcare purposes
• With the consent of a parent, guardian, or legally authorized representative
• In accordance with applicable healthcare regulations and ethical standards
• In compliance with the Ghana Data Protection Act, 2012 (Act 843)

We apply enhanced safeguards to children’s data, including restricted access, heightened confidentiality, and secure storage. Children’s personal and medical information is never used for marketing purposes and is not shared with third parties except where required for medical care, legal obligations, or public health purposes.

Parents or legal guardians have the right to access, review, and request correction of their child’s personal and medical information by contacting us through our official channels.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page and take effect immediately upon posting.

Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact us.